Privacy Policy
WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
- CONTROLLER: HOTEL THALASIA COSTA DE MURCIA (HOTELES GARZA REAL, S.A., with CIF: A73289555, and THALASIA MURCIA S.L., with CIF: B73960957)
- Address: Avda. del Puerto 327-329, 30740, San Pedro del Pinatar, Murcia, Spain
- Data Protection Email: rgpd@thalasia.com
WHAT KIND OF DATA DO WE PROCESS?
- Your identification data (among others, name, surname, NIF, address, the country from which you interact with us, other contact details, etc.)
- Data necessary for making a reservation and/or online check-in (including, among others, information related to your reservation such as check-in date or reservation locator).
- Economic and transactional information (for example: your payment or card details, information about your bookings, cancellations…).
- Professional data (including, among others, restricted area Agencies).
- Connection, geolocation, and browsing data (in case you interact with us from a mobile device, for example).
- Data contained in your curriculum.
- Commercial information if you are subscribed to our newsletter.
- Data about your tastes and preferences.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Depending on how you interact with our website, we will process your personal data for the following purposes:
- Contact you regarding updates or informational communications related to bookings and/or purchased products, including sending quality surveys about the services and/or products provided.
- Manage the payment of the booking or product you acquire, regardless of the payment method used.
- Activate the necessary mechanisms to prevent potential fraud against you and ourselves during the booking and/or purchase process. If we consider the transaction may be fraudulent, this processing may result in the blocking of the transaction.
- Manage possible refunds once you have made a booking and manage information requests about the availability of different products. Invoice and provide you with the tickets, invoices, and any other document evidencing payment regarding the bookings and/or purchases you have made on this website.
We only process personal data that is strictly necessary to manage or resolve your request or inquiry, in accordance with its requirements.
In case you decide to register on our website, we need to process your data to identify you as a user and give you access to its different features, products, and services available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
To the extent that you subscribe to our newsletter, your personal data will be used for the periodic sending of informative and commercial newsletters from the THALASIA chain. You should remember that you can unsubscribe from the newsletter at any time and at no cost from the received email itself, in the UNSUBSCRIBE section, or by communicating it to THALASIA at the email rgpd@thalasia.com.
If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to introduce improvements to it. Likewise, on occasions, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas where we can improve.
We will process your personal data to manage your job application and your inclusion in the job pool of the hotels that make up the THALASIA chain.
We will process the personal data necessary to manage your reservation and/or online check-in through the designated area on our website.
WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we process them, thus we will find different legal bases according to the following purposes:
The processing of your data is necessary for the execution of the contract that binds us to you. We understand that the processing of this data is beneficial for all parties involved when a purchase payment is made, and particularly for you, as it allows us to establish appropriate measures to protect you against fraud attempts by third parties.
We consider that we have a legitimate interest in addressing the requests or inquiries you make through the various existing contact channels. We understand that the processing of this data is also beneficial for you as it allows us to properly assist you and resolve the inquiries made. When you contact us, particularly for the management of incidents related to the product purchased through the Platform, the processing is necessary for the execution of the sales contract. When your inquiry is related to the exercise of the rights we inform you about below, or with claims related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.
The legal basis is the provision of your consent when you register on our website www.thalasia.com, if this functionality is available.
The legal basis for processing your data for marketing purposes is the consent you give or the contractual relationship you have with THALASIA, when you agree to receive personalized information through various means, when you authorize the newsletter to be sent, or when you accept the legal terms to participate in a promotional activity.
We believe we have a legitimate interest in analyzing the usability of the Platform and user satisfaction level since we understand that processing these data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.
The legal basis is the execution of pre-contractual measures requested by you, as well as your informed consent.
The legal basis for processing your data is your informed consent, as well as the execution of a contract to which you are a party.
HOW LONG WILL WE RETAIN YOUR DATA?
We will process your data for the time necessary to manage the purchase of the products or services you have acquired and subsequently for the legally established periods to fulfill our tax obligations. In some instances, we will only process certain data until the moment you decide, such as in the case of payment data (credit card) that you have requested us to store for potential future purchases.
We will process your data for as long as it is necessary to address your request or inquiry.
We will process your data for as long as you remain a registered user (that is, until you decide to unsubscribe).
We will process your data until you request to unsubscribe or cancel your subscription to the newsletter. If you participate in promotional activities, we will retain your data for a period of six months from the end of the activity. Regardless of the fact that we process your data for the time strictly necessary to fulfill the relevant purpose, we will subsequently keep it duly stored and protected for the period during which liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions prescribe in each case, we will proceed to delete the personal data.
We will retain your data for one year from the receipt of the curriculum, after which we will proceed with its deletion or destruction.
Your data will be kept for the time necessary to provide the service, as well as to handle potential claims or judicial or police requirements.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
To fulfill the purposes indicated in this Privacy Policy, it is necessary for us to grant access to your personal data to third parties who support us in the services we offer and which we detail below:
- If applicable, entities of the THALASIA chain,
- Financial entities,
- Technology service providers, including reservations
- Logistics, transportation, and delivery service providers and partners,
- Other communications that may be necessary for the provision of the service and compliance with legal obligations.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
- Request access to your data that we hold.
- Request that we rectify the data we already hold. Please note that by actively providing us with your personal data by any means, you guarantee that it is true and accurate and you commit to notifying us of any changes or modifications to them.
- Request that we delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as previously informed to you, or to the extent that we are no longer legally entitled to do so.
- Request that we limit the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of your data or to keep it longer than necessary if you may need it. If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.
- Furthermore, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
SOCIAL MEDIA
THALASIA has the following social media networks; Facebook, YouTube, Twitter, and those that may be integrated in the future. THALASIA will allow the user the following actions on THALASIA’s social media profiles; once joined to the page or profile, the user may post comments, images or photographs, links, or any other type of multimedia content supported by the social network.
The user must be the holder of the intellectual property and copyright or have the necessary authorizations from affected third parties. Any publication on the page is expressly prohibited, whether they are texts, graphics, images, photographs, videos, etc., that violate or may violate morality, ethics, public order, good taste or decency, and/or that infringe, violate or break intellectual or industrial property rights, the right to image, or any applicable provision of current regulations.
In any case, THALASIA reserves the right to immediately remove any content published on its social media networks and may request the permanent blocking of the user’s social network who uploaded the removed content. As indicated, THALASIA will not be responsible in any case for the content that has been freely published by a user. The user acknowledges that the posts they make on THALASIA’s social media will be known by other users. THALASIA will not store the photos and/or videos you upload to the social network, but these will remain on the social network as long as it is stipulated in their terms of use and privacy policy.
THALASIA reserves the right to conduct certain promotions, activities, and contests in which the “follower” user of THALASIA’s social media profile may participate. The terms of each promotion or contest will be published on the corresponding social network, in compliance with applicable regulations. The social networks on which we organize these activities do not sponsor, endorse, or administer these activities in any way. THALASIA informs you that it may advertise activities, products, and services, but recommending THALASIA’s page to other users is not considered advertising activity. Below, we provide the link to the privacy policy of the different social networks:
CHANGES TO THE PRIVACY POLICY
We may modify the information contained in this Privacy Policy whenever we deem it appropriate. If we do so, we will notify you through various means via the Platform, or we may even communicate it to your email address when the change in question is significant to your privacy, so that you can review the changes, evaluate them, and, if applicable, object or unsubscribe from any service or functionality.
COOKIES INFORMATION
We use cookies and similar devices to facilitate your navigation on the Platform, to understand how you interact with us, and in certain cases, to show you advertising based on your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose, and other relevant information.
March 2023
